Zippo Hosting Remote Support Policy

Notice And Procedure For Remote Support Services

Zippo Hosting customers are required to read and understand our Remote Service policies. Failure to read or understand these policies prior, during or after the Remote Support session does not null the following policy.

• Zippo Hosting will attempt to diagnosis your technology problems, provide repair of such problems or provide you with a technology solution over the telephone or via the internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
• Remote support services may be offered to you over the telephone or via the internet if your operating system is supported (Microsoft Windows 98SE or newer) and you have a working high speed Internet connection. If you elect to receive remote support, you authorize Zippo Hosting to connect to your PC via the your high-speed internet connection to view your computer desktop. Zippo Hosting technical staff will stay in contact with you via chat or phone to keep you informed during every step of the process unless otherwise instructed by yourself or Zippo Hosting. Remote support may involve the installation of software on your computer that will allow Zippo Hosting to provide the remote support services. By electing to receive remote support, you agree to allow Zippo Hosting to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. You will also have an option to allow our remote software to remain on your computer to allow for future support sessions which you can disable or uninstall at your leisure.
• Online software purchases may be offered to you by Zippo Hosting. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, Zippo Hosting may transfer you to a third party who will provide you with information about the software and who will collect your payment information. Zippo Hosting transfers you, at your request, to the third party for your convenience; however, We do not warrant or make any representation about the services or software provided by the third party. Ask about the third party’s privacy policy as it is different from the privacy policy that applies to the Zippo Hosting collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from any that Zippo Hosting may provide.
• You understand and agree that prior to contacting or allowing Zippo Hosting to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Zippo Hosting shall not be responsible under any circumstance for any loss or corruption of data and/or software. You also understand that during the removal of certain issues on your computer that your computer may become inoperable in such a manner that we will not be able to continue on a remote basis. This is due to the nature of some problems and we can only attempt to resolve issues that we have access to by a remote connection.

• Zippo Hosting reserves the right to refrain from providing any or all requested remote services and instead refund your payment, wholly or in part, on the basis that your technical needs or requirements are unusual or extensive any beyond the scope of this service agreement as determined by Zippo Hosting.
• FORCE MAJEURE: If Zippo Hosting's ability to render remote services is impaired by you or circumstances beyond the control of Zippo Hosting, Zippo Hosting may choose not to provide or to discontinue remote services.
• LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Zippo Hosting’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Zippo Hosting from liability for any indirect, incidental, special, or consequential damages. Zippo Hosting IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

• If you are not satisfied with remote services received from Zippo Hosting, please contact us below for resolution. We warrant our remote services for 5 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the internet). If there is a problem with the service provided by Zippo Hosting and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

Remote Services
ZippoHosting.com
P.O. Box 2895
Evans, Georgia 30809

phone: 877-ZIPPO-4-U
fax: 877-947-7648
e-mail: zippo@ZippoHosting.com

Dispute Resolution
Any dispute between Zippo Hosting and a subscriber shall be determined by arbitration conducted by the American Arbitration Association pursuant to its commercial arbitration rules. The arbitrator shall decide any dispute in accordance with Nevada Law, without the application of choice of law principles. Each party shall bear its own expenses and legal fees for the arbitration. The arbitration shall be conducted in Carson City, Nevada, unless both parties agree in writing to a different location. The arbitration award is enforceable as a judgment of any court having proper jurisdiction.